The decision to close 39 regional Driver and Vehicle Licensing Agency offices across the country, amidst staff walkouts and union calls, is forcing the government to “modernise” the DVLA’s online services.
In the Commons this week, Labour MP Kate Green asked the government about the potential for the Post Office to “pick up the slack” after a DVLA office closure was announced in her Stretford and Urmston constituency. The office was used by small local motor traders to get vehicle licenses.
Cabinet Office minister Francis Maude said that a number of functions and transactions could already be carried out by the post office network, adding that the DVLA also had “one of the best online services for renewing car tax.”
“But we are looking, with the Secretary of State for Transport, at how it can be further modernised to improve service and save more money,” he told the Commons.
Online services are set to become the norm across the public sector as the government is driving forward a policy known as ‘digital by default’, which could eventually mean an end to face to face and telephone interaction in order to to save money.
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As part of our series on the Cloud, Adam Evans, Partnership Director from Agilisys recently caught up with Sean Green, Head of ICT at Tower Hamlets and Independent director of London Grid for Learning to talk about the potential of the London SuperCloud, and how it can help to deliver public services more effectively in the capital.