Decline in user satisfaction for council IT services: Socitm

[caption id="attachment_143" align="alignright" width="250"] ICT: “Making do with less”[/caption]

According to a recent report by the Society of IT Management (Socitm), the tension between growing demand for council ICT services and reduced resources has led to user dissatisfaction.

The report, titled “Making do with less”, says that in the wake of continuing austerity, ICT managers have had to change their priorities and focus on issues like reducing total costs of ownership, and this is likely to continue because “no organisation has escaped the funding squeeze”.

The other three priorities are: protecting ICT budget share by promoting the role and achievements ICT functions; reviewing insourcing versus outsourcing; and reviewing information and technology strategies.

However, it goes on to say that “on the plus side, the evidence to date suggests that ICT functions will respond well to the extreme challenges likely in the years ahead.”

The document explains benchmarking as a tool that allows organisations to probe into processes and procedures, ask relevant questions that reveal how to strip out costs and increase efficiency and accurately target opportunities to save.

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