The app, available for Android and iPhone devices, helped patients more than one million times in its first six months.
In a tweet today, NHS Direct said: “Blimey! Our app has been downloaded over 650,000 times and has been used over 3.1 million times.”
NHS Direct chief operating officer Ronnette Lucraft had said in November that the mobile app was “a more discreet and less embarrassing way of seeking health advice for sensitive issues in public or crowded places”.
But reviews have been mixed. Of the hundreds of people who have rated the app, it presently has an average rating of 2.5 out of five stars on Apple iTunes, while the Android version has 3.5 stars.
One Android user said: “Wow, got called back in 20 seconds with advice about a long term broken rib…fantastic app, god bless the NHS!”
But others have complained of errors and timing out issues: “I am in agony right now but I’m so annoyed by this sh***y app that I had to submit a review. Pathetic. Will not load past opening page,” said an iPhone user.
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Public sector needs to take action to help everyone enjoy the benefits that digital can offer