Trafford Council steps up its Telecare services

People can now choose from 23 different products and three levels of service

Trafford Council is transforming its social care services with several new services introduced over recent months. One such service is Trafford’s Telecare service which provides telephone alarm linked equipment to vulnerable people living alone, which sends an alarm to a control centre when activated so that staff can arrange immediate help. There are also four new services to support people when they are out and about. People can now choose from 23 different products and three levels of service. The services include Vega Bracelets, the Safeling, the Telecare Pharmacy and the Winter Chills package.

Vega Bracelets use GPS Technology to tag vulnerable people so that they can be located if they stray from their ‘safe zone’. It also functions as a two-way mobile phone, a panic alert and fall detector.

The Safeling is a small personal safety alert device which alerts a family member and the control room staff if there is a problem, which allows staff to contact emergency services on behalf of the family if they can’t deal with the problem themselves.

The Telecare Pharmacy reminds people to take any required regular medication. Medication is delivered in a dispenser by a chemist, and the control room is alerted and sends a reminder to the patient if the medication is not taken.

The Winter Chills package monitors a person’s wellbeing during the winter months, and the control room is alerted if the room temperature drops too low. The control room can then contact the person and encourage them to increase the heat and, if asked, can signpost to fuel poverty advisors and alert family members.

“The council remains committed to providing the best possible services and choice to local people,” said executive councillor Michael Young. “Tailoring services and introducing innovative new services to meet individual needs is key. Having Telecare available to support local people over 18 with an illness, sight or hearing loss, physical or learning disability or in the early stages of dementia is helping so many stay living independently in their own home. While this is important for them, the reassurance Telecare can give their relatives is enormous and something we want to see continue.”


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