Brighton and Hove City Council’s Twitter account, @BrightonHoveCC, now has 10,082 followers. According to the council’s website, Twitter is “an easy way for residents to report problems, share opinions, find out where to access important information and get instant updates on things like traffic.”
Other than the main account, the council has several niche accounts including: Transport and Parking; Recycling and Refuse; and even one which tells you where sheep will be grazing, targeted at dog walkers and outdoor enthusiasts.
According to Jason Kitcat, Leader of Brighton & Hove City Council: “Twitter is one of several digital channels which allow us to talk to residents on their terms. In relation to our size, more people use Twitter in Brighton & Hove than other UK cities… We respond when people use Twitter to instantly report an issue, we listen when residents share opinions on things they care about and view tweets as a way of providing quick answers to customer service requests that may have otherwise required a lengthy call or visit.”
Events like the recent Paralympics are a great reminder of the importance of accessibility and ensuring equal and open access for all. ... read more
As part of our series on the Cloud, Adam Evans, Partnership Director from Agilisys recently caught up with Sean Green, Head of ICT at Tower Hamlets and Independent director of London Grid for Learning to talk about the potential of the London SuperCloud, and how it can help to deliver public services more effectively in the capital.