16 million lack basic online skills, study reveals

“The report can unlock the potential of the country by putting the internet at the heart of the solution”

A report titled “This is for everyone” by Go ON UK and conducted by consultancy firm Booz & Company has found that more than 16 million people in the UK lack basic online skills such as being unable to send emails, use search engines or complete online forms.

Go ON UK is a charity chaired by government digital champion Martha Lane Fox. According to her: “We read every day of the huge challenges that the UK faces both economically and socially. The findings of this report and the commitments from the founder partners of Go ON UK are the first step in unlocking the potential of the country by putting the internet at the heart of the solution… We need to make the country fit for purpose through the next decade and ensure everyone and every organisation has basic digital literacy.”

Other findings of the report, the full version of which can be read here:

  • Only one third of small and medium-sized companies (SMEs) in the UK have a digital presence
  • Only 14 per cent of this one third sell their products/services online
  • People can save up to £1,300 per year by using the web to compare prices of rival products and taking advantage of online discounts
  • Even the least well-off can save £250.
  • The UK has missed an opportunity worth £63billion by failing to take a global lead in digital skills and commerce.


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