NHS Trust staff use smartphone app to better manage emergencies

App provides staff with secure closed-group messaging and two-way quick reply options

As part of Barking, Havering and Redbridge University Hospitals NHS Trust’s (BHRUT) upgrade of its emergency response facilities, its staff has started using the Responder Smartphone application, created by mobile messaging company PageOne, so that it can better manage emergency incidents of the 700,000 citizens that it serves.

The app provides staff with secure closed-group messaging, pop-up alerts, a separate inbox and two-way quick reply options. Employees can be assigned to ‘SmartGroups’ depending on what types of emergencies they are qualified to deal with.

The application was designed for BlackBerry handsets but can also be used on iPhones and Android devices.

According to David Bays, BHRUT’s Emergency Planning Officer, “When you are managing an incident, you can send out a message and plot the location of different staff – this gives us a clear picture of our available resources and enables us to act accordingly… We can contact each member of our SmartGroups through any combination of SMS, email and the Responder application. If there is an emergency, all three things will be activated at the same time, letting our staff know there is a serious problem.” 

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