Cheltenham Borough Council has said it is now virus-free, after it was the victim of a major malware attack that affected its online services including council tax payments, while staff was unable to access email and internal systems for three days.
It is not known what malware caused the problem. According to local press, the problem was detected on October 31st, but it wasn’t until a week later that the council realised the extent of the problem. No sensitive data is said to have been compromised during the attack.
The Council had taken “immediate action to secure data and there were no breaches,” resources head Mark Sheldon reportedly told an internal committee.
”The council is now virus free and our ICT systems are stable. It was a very challenging period but staff from within the council, supported by colleagues at Forest of Dean district council, did an amazing job in dealing with the virus quickly and minimising the disruption to staff and our customers,” he added.
Details of malware infections in the UK public sector are not often publicised and local authorities are under no obligation to report incidents unless there are data protection implications.
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As part of our series on the Cloud, Adam Evans, Partnership Director from Agilisys recently caught up with Sean Green, Head of ICT at Tower Hamlets and Independent director of London Grid for Learning to talk about the potential of the London SuperCloud, and how it can help to deliver public services more effectively in the capital.