At the Digital by Default Conference held in London on 4th December, NHS director of operations and delivery Bernard Quinn said that the public sector, including the NHS, could save GBP 2.9 billion by moving more services to the internet and communicating with citizens online rather than via phone or face-to-face.
“Around £2.9bn could be saved by just having simple things like appointment reminders, results, email dialogues that you could have with professionals within the NHS,” he told the conference.
If the figure was to include contacts had between the NHS and its patients, it would be a lot higher.
Quinn, who has previously worked with the Government Digital Service, told the conference that the cost of delivering public services in person could be as much as £14 for each contact, between £4 and £5 over the phone and under one pound for web and online. He said these were “very, very substantial efficiency gains” that the government could achieve, given its 1.5 billion contacts with the public each year.
Events like the recent Paralympics are a great reminder of the importance of accessibility and ensuring equal and open access for all. ... read more
As part of our series on the Cloud, Adam Evans, Partnership Director from Agilisys recently caught up with Sean Green, Head of ICT at Tower Hamlets and Independent director of London Grid for Learning to talk about the potential of the London SuperCloud, and how it can help to deliver public services more effectively in the capital.