MySociety wants local authorities to use open access system

MySociety promotes standard open access system

Open311: A new idea in govt IT

Web activist group MySociety is urging local authorities to adopt Open311, a standardised system for handling problem reports, to deal with non-emergency issues such as potholes.

Open311 has been developed by OpenPlans and MySociety has used for its innovative ‘FixMyStreet’ website.

According to MySociety founder Tom Steinberg, Open311 is “the mechanism through which citizens can slot their service requests directly into the computerised to-do lists of local government staff, and the way they those citizens can get back progress updates more quickly and easily.”

He added that the standard open access system “is a new idea in the realm of government IT.”

In a blog post, he has written that “unscrupulous suppliers will sometimes intentionally set up systems so that the government has to pay extra money if they want any new channels to be added. Using Open311 is both a way to lower your future costs, and a way to make sure your current supplier can’t lock you into expensive upgrades.”


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