NAO criticises digital by default strategy

NAO criticises digital by default strategy

“Lack of digital capability within departments”

The National Audit Office has prepared a memorandum, at the request of the Public Accounts Committee, where it has said that the Civil Service needs to do more to obtain specialist skills in order to deliver its ‘digital by default’ agenda by 2015.

According to the report, “Monitoring and managing for value for money in a highly devolved landscape of commercial relationships and digital delivery requires specialist skills, but as we highlighted in 2011, the civil service has not taken a strategic approach to obtaining these.”

It also said that the strategy suffers from “a lack of both digital capability within departments and a consistent approach to digital services, resulting in a relatively slow uptake by users.”

While it gave credit to the introduction of the Major Projects Leadership Academy by the Cabinet Office, it said that the government will have to work hard to retain skilled individuals.

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