Over 80% of tax returns are made online but even with HMRC’s 108,000 web pages and 200 digital services, it is not easy to accommodate disabled tax payers.
According to Chris Sexton of HMRC’s Digital Services group, “We can never offer a guarantee that it is 100% accessible. But we try to make sure that as many people as possible can access our systems.”
Sexton is working on ‘iforms’ which are interactive, will have help features and will be ablt o detect data errors.
HMRC is also working on videos in sign languages for deaf customers – unfortunately, due to security issues, it is difficult to communicate with customers over text or emails.
As for disabled employees, a recent poll showed that 7,000 HMRC employees identify themselves as disabled and HMRC is spending GBP 750,000 per year on special equipment to make sure that its digital services can be accessed by disabled civil servants.
Parents say schools should invest in technology as they want to receive instant notifications of important information
Events like the recent Paralympics are a great reminder of the importance of accessibility and ensuring equal and open access for all. ... read more
Public sector needs to take action to help everyone enjoy the benefits that digital can offer