Civil servants eager to embrace digital by default, says FDA gen secretary

Civil servants eager to embrace digital by default, says FDA secretary

The biggest challenge for the civil service is Universal Credit

General Secretary of the senior civil servants’ FDA union, Dave Penman, has said that his members are keen to embrace the government’s digital by default agenda – however, they are frustrated by the pace of change.

There is also some confusion over whether the agenda is an ‘invest-to-save’ programme or one which needs additional resources to deliver services in a better way. Penman added that the government should make sure it matches its commitments with the necessary resources.

The biggest challenge for the civil service, he concludes, is Universal Credit which will see the entire benefits system moved online.

Related reading