The scheme encourages residents to sign up for the service, which costs GBP 31 a year, with a web application developed using AchieveForms – since 2010, the council has used this software to replace 140 online forms.
According to Chris Owens, head of customer services and communications at Poole Borough Council: “We are always looking for opportunities to maximise the use of technology we already have to implement solutions that can improve service to the public and save time and money for the council. With online applications for the collection cervice being taken 24/7, this helped to reduce and smooth overall demand for the contact centre and face-face service teams too.”
Events like the recent Paralympics are a great reminder of the importance of accessibility and ensuring equal and open access for all. ... read more
As part of our series on the Cloud, Adam Evans, Partnership Director from Agilisys recently caught up with Sean Green, Head of ICT at Tower Hamlets and Independent director of London Grid for Learning to talk about the potential of the London SuperCloud, and how it can help to deliver public services more effectively in the capital.