Sign-up rate for Poole’s online waste collection service exceeds target

[caption id="attachment_2328" align="alignright" width="250"]borough of poole logo “We are always looking for opportunities to maximise the use of technology”[/caption]

The borough of Poole, Dorset, has reported an online sign-up rate of 45% to its garden waste collection service launched in March 2012, exceeding the target rate of 30%.

The scheme encourages residents to sign up for the service, which costs GBP 31 a year, with a web application developed using AchieveForms – since 2010, the council has used this software to replace 140 online forms.

According to Chris Owens, head of customer services and communications at Poole Borough Council: “We are always looking for opportunities to maximise the use of technology we already have to implement solutions that can improve service to the public and save time and money for the council. With online applications for the collection cervice being taken 24/7, this helped to reduce and smooth overall demand for the contact centre and face-face service teams too.”

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