IT and business software and services provider Agilisys announced today that it has begun work with Thurrock Council, supporting the council’s Thurrock Online Programme, part of its wider transformation programme. Agilisys will implement its Agilisys Digital Platform, including market leading personalisation software Agilisys Engage as a key component of the Council’s digital strategy for developing effective customer-focussed online services for its residents and businesses. The new site will deliver a significantly improved customer experience, leading to increased usage of this cost-effective online channel.
Over the next few months, Agilisys will implement its MyAccount portal with the full suite of Agilisys Digital modules, meaning citizens will have the opportunity to complete transactions such as council tax registration, benefits applications, and building control applications, end-to-end online or via mobile devices including phone or tablets.
In addition, Thurrock’s implementation of the integrated AD Contact module means customer service advisors will be able to use the same platform, giving residents who choose to complete part or all of their transaction through traditional phone or one-stop-shop methods a seamless experience, regardless of which channel they use.
Steven Beard, Agilisys CEO, “We are delighted to add Thurrock to our growing list of forward-thinking clients –including more than half of all London boroughs representing nearly 4 million citizens – that are benefiting from our commitment to transforming online service delivery through development of innovative products like Agilisys Digital and Agilisys Engage. We look forward to working with them over the coming months to deliver an improved online experience for local residents, and are pleased to have been able to use our presence on the G-Cloud framework to make this happen in a cost effective and simple manner.”
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