North Somerset Council implements Agilisys Digital platform to improve residents’ online experience


From today, North Somerset residents will have the ability to access council tax and housing benefits through a single MyAccount area on the council’s website – as the authority becomes the latest to join the Agilisys Digital platform.

North Somerset Council has been working with Agilisys and Liberata through its existing long-term partnership to deliver a number of modules within the platform, beginning with these vital services.

As a result, customers will have an improved online experience, which will also create savings for the council as users have the opportunity to choose more efficient digital channels from the comfort of their own homes, at the time that suits them.

The platform is being delivered through the existing long-term strategic partnership in place between Agilisys and North Somerset Council, in conjunction with Liberata, who currently provide revenues and benefits business services to the partnership.

According to Richard Penska, North Somerset Council’s Head of Support Services Partnership: “In today’s digital environment, we know our residents expect to be able to access services in a variety of ways – online, by phone, or in person – and have a consistent, high quality experience whichever method they choose. By introducing the Agilisys Digital platform, we’ll be able to provide a complete self-service option for core transactions, available 24/7, improving our residents’ service delivery experience and saving money at the same time.”

Gerwyn Baker, Liberata partnership director said, “We are excited by the implementation of Agilisys Digital as after evaluating a number of options we’re confident the Agilisys Digital platform will enhance the customer experience in North Somerset to improve access to key services such as Revenues and Benefits. We’re pleased to be working with Agilisys and the council on such an important initiative.”

Tim Pitts, managing partner, Agilisys Digital added: “We’re delighted to add North Somerset to our growing list of customers on our platform, and look forward to working with them to help the council and its residents realise significant benefits through the increased use of digital channels. This win is testament to the strength of the Agilisys Digital platform and its ability to provide a seamless self-service experience for council and citizens alike.”

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