Royal Borough of Kensington and Chelsea launches free app for residents to use local services

man on phone

Residents in the Royal Borough of Kensington and Chelsea can now keep in touch with local services using the free `RBKC local services’ app on the go.

The new app allows residents to access services at times and in a manner which best suits them. Its aim is to make it convenient and straightforward for people to report problems, check progress on issues and look up information on the move.

Issues like broken pavements, graffiti, abandoned vehicles, dumped rubbish, fraud and broken parking meters are some of the things that can be reported and automatically directed to the appropriate member of staff using the new app.

The app can be used anonymously or users can register. Registered users will automatically receive updates, information and feedback on what is happening.

The app also allows residents to look up key news in their area and search for events, news, shopping and things to do.

The free RBKC Local Services is based on the popular My Council Services platform from company Abavus ( and is available for Android, Blackberry and Apple operating systems – just visit the app store on your device and search for `rbkc local services’ to get started.

Cllr Joanna Gardner, Cabinet Member for Community Safety, IT and Corporate Services, said: “I am delighted we are able to offer this new service to residents of the Royal Borough. People have so many demands on their time these days that anything that offers a quicker service is to be welcomed.”

“As the app is in real-time it also means that our officers will be able to deal with problems far quicker than was the case previously.”

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