Following the recent launch of the Agilisys Digital platform in North Somerset, IT and business services company Agilisys joined with long-term partner Hammersmith & Fulham Council to take home the top prize for “Excellence in Partnership Working” at the Institute of Revenues Rating and Valuation performance awards held last Thursday night. The award recognised the significant results of the organisations’ joint Enhanced Revenue Collection programme, which has generated nearly £2m in additional revenue for the authority in only 10 months since its start, with the potential for an additional £1.4m in the near future.
The programme builds on the joint venture between the two, the H&F Bridge Partnership, and incorporates the technology and expertise of the Agilisys Revenue Collection platform to enhance revenue collection capabilities and prevent future customer debt. Through the use of business intelligence reports, smarter IT, debtor segmentation and tailored cost effective recovery campaigns Agilisys has helped Hammersmith and Fulham to improve performance of in-year collection across multiple debt areas, and reduce historic debt levels through improved collection rates.
Furthermore, a new IT platform providing a single view of debt allows these debts to be tackled in one call, thus improving income collection potential delivering a significantly better experience for the end customer.
“We are thrilled to have won this award with Agilisys,” said H&F Council Deputy Leader Cllr Greg Smith. “It highlights the Council’s dedicated stance on saving residents money. Over the past seven years we have cut council tax six times by 3% or more, saving H&F residents £667 since 2007, projecting us to the top 3 low tax boroughs in the country.”
Nigel Muirhead, Agilisys Director of Products added, “The Agilisys Revenue Collection platform continues to go from strength to strength, and we look forward to continued successes and benefits of scale – as we roll this product out with more authorities across the UK.”
Agilisys was awarded the prize following a rigorous judging process that included a detailed written submission followed by a site visit; joint presentation with H&F; thorough question and answer session; and technology demonstration to an expert panel of senior officials from the IRRV.
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