Welsh healthcare provider rolls out free WiFi across several of its hospitals


Abertawe Bro Morgannwg University Health Board (ABM), healthcare providers for Wales and the South West of England, has announced a partnership with one of WiFi hotspot provider, The Cloud, to roll out a fast, free internet service across several of its hospitals.

The service will allow patients to use mobile devices to surf the web, stream music or even watch movies online. It will also let clinicians gain access to internet resources at the bedside, a huge benefit in terms of patient care safety and efficient use of clinical time. The offering is available at Morriston, Neath Port Talbot and the Princess of Wales hospitals, with specific wards at Singleton Hospital also receiving the service. There is also partial coverage at Cefn Coed Hospital, and the ARC Centre in Bridgend, as well as several other ABM buildings.

The cost of introducing The Cloud has been paid for by reinvesting some of the savings made by the ICT department, and the benefits to patients make it an extremely good investment.

“As with all public sector organisations, ABM is under pressure to provide the best possible service to its patients. But this doesn’t only apply to medical treatment, it means providing great service throughout the hospital – from patients waiting to be seen, to those staying in hospital for a longer period,” said Vince Russell, Managing Director at The Cloud. “Allowing them the ability to use the internet for recreational purposes helps them pass the time, increase their enjoyment and hopefully improve their mood. In an age where we rely on the internet so much, providing fast free mobile internet access can truly improve the patient experience.”

We are delighted with the feedback we are getting from our patients,” commented Carl Mustad, Head of ICT Operations at ABM said. “The roll out was completed very recently and more than 7,000 people were using the service on the first six days, spending a total of 1.5 million minutes online. We chose The Cloud because it’s a respected and well-established WiFi provider offering a service our patients know and trust. We hope that having this offering in place will improve the quality of their time in hospital – letting them surf the web but also providing opportunities for us to gain valuable patient feedback to improve our service even further in the future.”

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