Capita research finds lack of understanding of IT initiatives in local government

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According to Capita, many councils have no understanding of how technology is being used to transform local government services. Capita IT Services research found that although around 80% of councils are developing IT strategies in a bid to improve services and cut costs, the benefits of individual IT initiatives are not appreciated fully.

Around a third of respondents from the survey claimed that benefits of IT and technology knowledge is ‘lacking’ or ‘severely lacking’ in their organisations. 61% claimed that the elected officials in their organisations were lacking this knowledge.

In addition, around 31% of respondents claimed that they did not know what the Public Services Network or the G-Cloud is.

Peter Hands, executive director at Capita IT Services, said: “It is encouraging that more than three quarters of councils are implementing an IT strategy to help manage costs and meet changing demands. However it is clear that many council officials, particularly elected members, would benefit from a fuller understanding of how IT can transform public services. There are many IT initiatives available as well as major procurement frameworks that can help local government realise their objectives and potential.”

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