Tri-borough shared ICT framework offers savings to London authorities


Three London councils, Westminster City Council, the Royal Borough of Kensington and Chelsea, and Hammersmith & Fulham Council, have agreed a shared framework to deliver IT services and resources in order to reduce costs and improve efficiencies.

In a Tri-borough collaboration, the councils have selected Agilisys  to deliver an innovative framework contract for service desk and service management as part of the Tri-borough IT Services framework.  The agreement has a five-year call-down contract period, with possible extensions for up to another 3 years. Alongside Agilisys’ appointment, BT will also deliver distributed computing and data centre services

WCC is expected to award the framework contract next week, and will be calling-down from this framework early in 2014, with the services in place by autumn 2014.

The framework contract allows Agilisys to offer these services, in their entirety, or as selected service elements, across London, to local authorities and their partners.

“We are delighted to be entering into this Framework Agreement and look forward to working with Westminster to provide this offering which is fundamental to successful IT Service delivery,” says Steven Beard, Agilisys CEO. “This builds upon our investment in our Service Management capabilities and our track record of managing complex IT environments, and gives us an opportunity to create a strategic service desk for the Tri-borough councils as well as the wider London Local Authority sector. This is testament as well to our experience providing critical shared services that deliver savings not only in London but also greater Manchester and southwest authorities, and we look forward to delivering an efficient service that will reduce costs, initially to Westminster and ultimately to all participating authorities.”

“The vision of the tri-borough programme is combining services to tackle common problems, improve people’s lives and make public money go further,” Westminster City Councillor Melvyn Caplan, Cabinet Member for Finance, Resources and Customer Services, said.

“Savings from the adoption of these shared services are positive and underpin the delivery of wider service savings across the tri-borough. These new frameworks will enable more efficient tri-borough working and achievement of existing and future savings targets.”

“It is from this perspective, and following a highly competitive tender process, that we selected these two suppliers for both the quality of their proposals and the value for money they offer,” Cllr Caplan said.

Welcoming the framework agreement, the Royal Borough of Kensington and Chelsea’s Cabinet Member for Community Safety, IT and Corporate Services, Cllr Joanna Gardner said: “This is another example of how tri-borough working is helping to protect front line services, whilst reducing costs. IT services provide the back office support to the day to day work of the Council and by letting these contracts across three boroughs and seeking new ways to reduce costs, we are helping protect service delivery for our residents.”

Cllr Nicholas Botterill, leader of Hammersmith & Fulham Council, said “This agreement shows how efficient it can be to come up with practical, cost-saving schemes that offer not only the best value for money but also excellent IT solutions. This innovative way of working will benefit taxpayers and save them thousands of pounds every year.”

Agilisys will provide Westminster with a Service Desk solution and support the service integration and management role the council performs across its ICT service provision. Agilisys currently delivers IT services and innovative product offerings to more than half of all London boroughs including Barking & Dagenham, Hammersmith & Fulham, City of London Corporation, and Tower Hamlets.

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