In a bid to align itself with the government’s ‘digital by default’ agenda, the Student Loans Company will work with Indian services firm HCL to improve its customer experience.
The organisation will also work with Deloitte and Misys to transform its IT experience.
CEO Mick Laverty said: “This major investment forms part of a wider business transformation programme and is part of SLC’s long-term strategy to improve and simplify the student finance system, as well as expand our services in the future.
“It is a significant milestone towards achieving our vision of becoming a digital, customer-focused centre of excellence.”
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