International IT services Company, Atos, has successfully enabled Enfield Council to become the first in local government to move their ICT delivery model to become Service Integration and Management (SIAM) based. The move brings them in line with the Cabinet Office proposed operating model allowing them to be cost efficient as well as flexible.
The new delivery model will provide 25% cost reduction on core IT central costs and 20% on projects.
Jim White, Head of Local Public Services, Atos, said “We are delighted to have been the adviser to Enfield Council during this important shift. Enfield Council is leading the way in local government with this move but we expect many more councils to follow. This successful transformation will allow them to meet the changing demands of running local services more efficiently and with better customer engagement and service.”
Through the collaboration between Atos and Enfield Council the model was developed within three months and is now being rolled out across Enfield’s 4000 corporate users delivering services to 300,000 citizens.
Cllr Andrew Stafford, Enfield Council’s Cabinet Member for Finance said “We commissioned Atos to evaluate options for moving forward with our current arrangements for ICT. They were very flexible around the needs of the Council and its senior management team. The team brought deep insight into future IT trends, technology strategy and emerging operating models. The approach was entirely collaborative across all parties.
“Atos supported us throughout the negotiation period with our outsource partner which resulted in a successful transition to a new model which brings great services to the citizen alongside efficiencies.”
Service Integration and Management (SIAM) is an industry wide service model that describes how IT Services can be delivered and managed in a multi-sourced IT environment. The SIAM approach is used in both private and public sector organisations, it is recommended by the Cabinet Office for the UK Public Sector and supports the UK government’s IT Strategy.
SIAM is an evolution of traditional IT sourcing, it incorporates a number of features that enable both the integration and management of component services sourced from different providers in order to create end to end services that can be consumed by business users. It aims to provide enhanced choice for the customer, greater value through commoditisation and clarity of governance across the supplier landscape.
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