Open source frameworks for digital self-service: Savings, flexibility and innovation


The UK public sector today faces its greatest challenges for a generation. A unique combination of severe budget constraint, growing demand, innovation in technology and the mainstream adoption of online channels is speeding up an urgent drive for channel shift.

The scalability, availability, and the radically lower transaction costs offered by digital self-service have become critical to the development of cost effective public services.

The adoption of open source solutions represents a valuable way for government to support its digital by default agenda, offering better value, a lower total cost of ownership and avoiding vendor lock-in.

According to the ‘2013 7th Annual Future of Open Source Survey’, government is already the leading industry in terms of open source adoption and adoption will continue to grow year on year as governments recognise the strategic importance of open source.

But how exactly does open source adoption work? Where is it already being employed within the UK public sector? And what benefits can it bring, both in terms of saving money and supporting the wider digital agenda?

‘Digital by Default, Open by Design’ is a free white paper covering the recent history and immediate future of open source adoption in the UK public sector. See how organisations like the London Borough of Camden and Bristol City Council are driving channel shift and realising significant savings using Open Source frameworks to build end-to-end digital services. The paper offers an overview of key patterns and considerations, including:

  • Global trends in open source adoption
  • The UK Government approach
  • Improving services and achieving cost savings
  • Why Open Source Software (OSS)?

Download the full white paper below to find out what you need to know about adopting an open, agile approach:

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