West Suffolk Shared Services goes live with UNIT4 Agresso


UNIT4 Agresso Local Government ERP Platform has gone live and is underpinning the shared services between St Edmundsbury Borough Council and Forest Heath District Council in West Suffolk in their drive to provide better and more efficient services to taxpayers.

Both councils share management, staff, offices, and the same terms and conditions, which has seen them make savings year on year of £3.5 million. UNIT4 Agresso is being used to streamline operations, not only across finance and procurement for both councils, but also for all services through devolvement of processes.

The shared service avoids the complexity and expense of running individual systems by utilising a single technology platform, with a single database, using standard processes and accounting structures for both councils.  Staff have access to finance and procurement self-service, which helps the councils reduce administration costs, improve departmental collaboration and deliver employees the information they need to improve services.

Cllr David Ray and Cllr Stephen Edwards, respectively Cabinet members for Resources at St Edmundsbury Borough Council and Forest Heath District Council said: “In a time of public sector funding cuts, technology offers opportunities not just to make savings, but to do things more efficiently. Agresso is one of our key corporate systems allowing us to drive shared services and align processes and procedures. We know that continuing change is likely to challenge us with things we haven’t thought of, so having control and ownership of our platforms is going to be critical. We chose UNIT4 Agresso, implemented by Methods Enterprise following a rigorous selection process.”

Related reading