Wyre Council has fought off international competition to win Technology Innovator of the Year in the KANA Customer Awards 2014 as a result of integration with its Jadu Web Experience platform.
The council has built on top of an integration framework developed by Jadu, the council’s web content management provider, and has delivered ‘intelligent’ online forms and mapping to enable customers to complete end-to-end digital transactions on the council’s website.
A judging panel of industry experts was impressed with the council’s website, which allows residents to report issues such as fly tipping and dog fouling online and plot the location on a map. Officers are then able to pick these reports up on mobile devices in the field and respond immediately, and Wyre is one of only a handful of local authorities in the country that maps them all online, showing where incidents are already being dealt with.
The council was also praised for increasing the use of online services, shifting customers from expensive face-to-face and telephone channels.
Councillor Peter Gibson, Leader of Wyre Council, said: “This award demonstrates that we are continually striving to improve services for residents. There are now more ways than ever to contact Wyre and getting in touch via the website is increasingly popular, as it is quick and easy to do.
“Although online contact is the most cost effective way to operate, development of the website is not at the expense of traditional channels – it just means residents have more choice.“
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