The Post Office and Computacenter have agreed a new IT managed services contract to deliver the Post Office’s expected digital modernisation programme and future growth plans.
The contract for the End User Computing Tower, comprising 11,500 branches and 4,000 head office users, is hoped to improve existing services and fast-track delivery of new services.
Lesley Sewell, CIO at the Post Office, said of the agreement, “the end user computing contract with Computacenter will help us modernise our IT systems and make our business more responsive and customer-focused.”
As part of the deal, Computacenter will be responsible for the deployment of desktops, laptops and tablets to Post Office branches as well as providing support services.
John Beard, Director of Computacenter’s Financial Services and Retail Sector, commented, “we will be drawing on the industrialised processes developed in our Shared Services Factory to maximise value and help the Post Office build a commercially strong and sustainable future.”
In addition, Computacenter are set to procure and install around 30,000 digital devices as well as removing outdated existing equipment over an 18 month “refresh period”. The implementation of new technologies will be supported and services by Computacenter’s Global Service Centre with a variety of UK engineering resources.
The agreement will also include a rollout of new software, specifically Office 365; also improved collaboration for the Customer Support Centre users and introducing effective print services to improve efficiency and delivery of services.
Russell Brown, Computacenter’s Client Director for the Post Office, commented: “The new end user systems and services will give the Post Office the flexibility and scalability it needs to continue to evolve its business and the services available in its branches.”
The contract is for a period of four years and the services are expected to go live by early 2015 once the new Customer Support Centre devices and infrastructure are installed.
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