The way that government services are delivered is changing. And although the private sector has had much success with digital transformation — from printing airline boarding passes at home to banking on their phones — the public sector faces a host of different challenges.
According to OutSystems: “Government services are the functional equivalent of many individual businesses with separate management teams and workforces and starkly contrasting service provision models. This creates a unique challenge for government IT organisations when tasked with serving all of these very different operating units.”
In their white paper “Top 6 challenges of channel shift — and how to tackle them” OutSystems examines a number of areas where radical technical challenges are faced by governments, explaining point-by-point how to overcome them.
The white paper covers everything from agile development and designing for today’s users to listening to your data and integrating even legacy systems.
Fill in the form below to download your free white paper.
Agilisys has unveiled its Community Cloud solution to address the needs of public sector organisations on their journey to the cloud.
Investment in high-speed internet, digital citizen passports and open source software all promised
Public service transformation company has named in the Top 50 list after just over a year of employee ownership
North Somerset Council named one of the top ten councils for customer satisfaction