How to tackle the top 6 channel-shift challenges


The way that government services are delivered is changing. And although the private sector has had much success with digital transformation — from printing airline boarding passes at home to banking on their phones — the public sector faces a host of different challenges.

According to OutSystems: “Government services are the functional equivalent of many individual businesses with separate management teams and workforces and starkly contrasting service provision models. This creates a unique challenge for government IT organisations when tasked with serving all of these very different operating units.”

In their white paper “Top 6 challenges of channel shift — and how to tackle them” OutSystems examines a number of areas where radical technical challenges are faced by governments, explaining point-by-point how to overcome them.

The white paper covers everything from agile development and designing for today’s users to listening to your data and integrating even legacy systems.

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