HMRC calls for use of online tax credit renewal system


HM Revenue and Customs (HMRC) is urging those eligible for tax credit claims to renew online well in advance of the July deadline as to not miss payments.

For the first time, HMRC is offering the renewal service online for the first time regardless of what changes each user need to make.

Under the old system, customers had to use postal or telephone services, but with the availability of online services, HMRC is calling for customers to make use of the digital alternative and beat the queues ahead of the July deadline.

All customers can alert HMRC to changes in circumstances on, including alterations to working hours, childcare costs or total income.

The government has said that almost 90% of users are satisfied with the service, but that for those who cannot go online there is a special team to support them.

Nick Lodge, HMRC’s Director General, Benefits and Credits, said: “This is an exceptionally busy time of the year for HMRC, as millions of people renew their tax credits.

Phone lines may be very busy with long wait times possible. Using our online service means that you can renew at any time of the day or night, and on any device, without having to call us at all.

Online help can also answer most queries or issues that you may have. We urge everyone who can to go online.”

Customer support is available on or on Twitter @HMRCcustomers, HMRC have already begun sending out tax credit renewal packs to nearly 6 million homes from April until June, before the deadline of 31st July.

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