Liberata to digitally transform London Borough of Hounslow council

Liberata, the business process innovation company, has won a contract extension from the London Borough of Hounslow to deliver automated revenue collection and benefit assessment services.

As part of a £9.5million deal, Liberata will oversee the digital transformation of these services, as Hounslow looks to enable greater citizen self-service and automate its existing business processes. This shift towards digital services is expected to deliver significant cost savings to the Borough over the next 30 months.

Liberata will be providing business processes automation and change management services. For example, the manual and resource-intensive task of assessing benefit claims will now be automated, while citizens will be given online self-service options to pay tax bills and amend personal details. As a result, Liberata is enabling Hounslow to meet public demand for digital services as more citizens adopt an online-first attitude.

Councillor Theo Dennison, cabinet member for finance and citizen engagement, said: “The extension of the contract will streamline administrative services so we can save money for council taxpayers and free up funds for our priorities such as schools and care for older people.”

Vijay Chandiramani, COO of Local Government Business Process Services at Liberata said: “Local authorities continue to face the challenge of delivering greater efficiencies in response to tightening budgets, meaning service innovation is key. Our work with Hounslow is a great example of how we are using the know how we have collected from working in the revenue collection and benefits space to deliver a low risk, high value service.”

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