Bristol City Council has announced that it has reached a £1.9 million agreement with Civica for the use of a new cloud-based housing management system to improve tenant services.
Civica’s Housing Cx system will allow applicants, tenants and staff to access the interface at any time and on any device.
The council will be able to view all information about tenancies, rents, repair works and customer feedback in a single database. In addition, according to Civica, the new service will encourage customer self service through the use of an app style interface, featuing a separate CRM with tenant and supplier specific portals.
The new system allows customers to set their preferred communication channel for updates so that they receive information in the most convenient way.
Civica says that the software will integrate with the authority’s existing digital platform and is compatible with the council’s wider approach of providing enhanced services online for its citizens and suppliers.
Councillor Daniella Radice, assistant mayor for neighbourhoods with responsibility for housing delivery at Bristol City Council, explains: “The system will work better for both officers and tenants. Officers will be able to access lots of different housing information in one place, and whilst they are out and about, not just in the office.
“Tenants will also be able to communicate better with the council about their housing issues using Civica. This is a significant investment in our housing services in Bristol and I look forward to its smooth implementation.”
Jeff Hewitt, divisional managing director, Civica, said: “Bristol City Council is on a mission to deliver digital transformation, improving the customer experience whilst also reducing staff workloads.
“Housing Cx has been designed to help housing providers transform customer services and the way they communicate with tenants. Its use supports Bristol’s vision for digital service delivery and allows the authority to put tenants at the heart of its services.”
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