HMRC reveals new measures to bring existing IT services under direct control


As HM Revenue and Customs (HMRC) prepares to change to a new IT delivery model, it has announced that it will be bringing some current IT services under its own control.

The changes are happening due to the termination of the Aspire contract in 2017. The changes will reportedly allow HMRC to save up to 24 per cent on its £800m annual IT budget by 2020-21, and enable them to provide a consistent service for customers whilst they plan for the future.

Mark Dearnley, HMRC Chief Digital and Information Officer, said: “We have an ambitious digital vision – to transform our IT services and use the data we hold in smarter ways, so we can deliver world-beating digital services for our customers and colleagues.

The changes we’re announcing today will allow us to maintain consistency of service for customers while we plan for the future which, as now, will include a mixed model of both internal and external delivery using multiple partners.

It was also revealed that Capgemini will be providing “test and release” services until 2020, to offer “vital quality assurance” during the digital transformation.

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