Burnley Council has awarded a ten-year £34m contract to business process innovation company Liberata, to upgrade services for the residents of the Lancashire town.
The contract aims to save the council £8m and provide for almost £5m of investment into IT, a new service hub for improving how council services are delivered and support for community projects.
The services that will be transferred to Liberata include: customer services and information technology; revenues, benefits and debt management; payroll and human resources systems; asset and facility management services; and environmental health and licensing.
“We are delighted to be awarding this contract to Liberata, as they bring opportunities for growth into the borough at a time of government austerity measures,” council leader Mark Townsend said of the deal, which forms part of the borough’s ongoing “change programme”.
“We are taking this step to respond positively to the challenges that we face. Burnley Council is acting in line with its responsibility to provide the best possible services to residents, in spite of major reductions to our funding,” he continued.
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