This infographic from Capgemini takes a look at whether European government services are prepared for the digital age.
It lists the challenges currently facing government services in order to match rising customer expectations and offers some key insights along the way.
For example, did you know that:
- Whilst only one in four public services in Europe is ‘mobile-friendly’, the UK is leading the way
- There are more services available online for starting entrepreneurs, the unemployed and students, however “use and user experience” are still lacking.
- Just one in three websites inform visitors about their ability to participate in policy making processes
Find out more below:
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