Did you know that just under 50 per cent of local authorities are planning to introduce a self-service option, but haven’t done so yet.
From enabling citizens to access services at any time or place to helping authorities “invest resources efficiently”, online self-service has a number of benefits.
This Capita infographic, which surveyed 87 local authorities at the Capita One National User Group 2015, takes a look at the number of local authorities currently using self-service options in children’s services.
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Parents say schools should invest in technology as they want to receive instant notifications of important information
Events like the recent Paralympics are a great reminder of the importance of accessibility and ensuring equal and open access for all. ... read more