How Worcestershire County Council is accelerating channel shift (video)

Part of a three-year programme, Worcestershire County Council’s ambitious transformation programme is expected to deliver significant cost savings by providing a series of portals, apps, workflows and processes through accelerated channel shift and deliver radically improved services to the Council’s citizens, businesses and partners.

In the video below Neill Crump and Sarah Daniel of Worcestershire County Council discuss how their team will go 100 per cent digital in the next two years.

Still curious about channel shift? In “Top 6 Challenges of Channel Shift – and How to Tackle Them” the experts at OutSystems examine the six points of the Digital by Default services standard where radical technical challenges are faced, and how the public sector can overcome them.

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