Fast growing customer transformation partner, Agilisys, has launched a national survey to discover what the really important quality and management challenges are, facing customer care and customer contact centres today.
With over 800 employees dedicated to delivering customer service and managing over 12million customer interactions every year through digital, voice and face-to-face channels, Agilisys is committed to raising standards in customer service across the UK.
The national survey aims to understand how organisations approach quality and monitoring, and to discover the main issues affecting the sector today.
Those who take part in the survey will a free and exclusive copy of the final report, which aims to provide a better understanding of this essential discipline.
A Quality Monitoring Best Practice Guide full of hints, tips and ideas will also be available, benchmarking best practice in the private and public sector.
There are just 13 simple questions and the survey should take less than 5 minutes.
Click here to start.
Figures show 3.6 million fraud cases and two million computer misuse offences were committed last year
Single page that brings together all the things that are available to help teams building government services
A number of serious shortcomings in HMRC’s Making Tax Digital (MTD) initiative have been identified in a report by the Commons Treasury select committee.
Council library services should be doing more to make it easier for people to sign up and use their e-books, e-magazines and e-audio services says the latest report from Better Connected