Council begins digital transformation journey


The City of Wolverhampton has begun its digital transformation programme by rolling out a service that allows users to book tip permits online.

The council says that it has already achieved return on investment for the scheme, just two months after its launch, with predicted £25,000 worth of savings targeted within a year. The service has reportedly achieved a 65% channel shift in prompting people to book the permits digitally.

The council says it is looking to create £1.5m of savings by moving other services online by 2018. Blue badge parking permits and booking of bulky waste collections online are next in line.

The Self-Service Platform from Goss Interactive was used as the basis for the customer portal.

The council’s head of customer service, Sue Handy, said it has a blueprint for moving other services online, and over the next five years plans to create a single point of contact for anyone with whom it has dealings.

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