Public now expects government services online quickly and securely, says research


Some 81% of British citizens expect to be able to access key government services easily and securely online, according to an online YouGov survey commissioned by identity specialist CitizenSafe.

Services citizens presume they could find online include: filing tax returns, managing pensions, claiming redundancy pay or viewing and sharing driving licence details.

Unsurprisingly survey also found that 80 per cent of respondents have already used online banking outside of usual office hours and expect no less from government services with:

  • 52 per cent of all those surveyed saying that verifying their identity online anywhere, and at any time was the most convenient option for them.
  • 61 per cent of full-time workers and 64 per cent of full-time students agreeing that verifying their identity online was the most convenient option for them.

Suzy Thomas, head of CitizenSafe’s customer experience, commented: “Technology is changing everything around us and everything we do…

“Through GOV.UK Verify, the UK government is helping to fight the growing problem of online identity theft; it’s the first of its kind in the world, stopping criminals pretending to be you.”

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