How DVLA delivered three new digital services


Last week’s spending cuts will see departments — already pared to the bone — challenged to make yet more cost reductions and efficiency improvements. Digital transformation of government services is now even more vital and compelling. Cloud adoption can support that transformation and help deliver not only efficiency gains and improved citizen services but significant cost reductions. Now is the time for public sector organisations to embrace cloud and new technologies to help them meet the budget cut challenge. But how?

A new case study details exactly what is possible, and how. DVLA was challenged by the government to deliver three citizen services online. DVLA built the services in line with GDS best-practice guidelines, collaborating with multiple suppliers and adopting agile development methodologies. Following government’s Cloud First policy, DVLA opted to host all three exemplars in the cloud. Banked and projected savings from moving the services online include over £15m from the way the projects were delivered. Further substantial savings were achieved because drivers and third parties serve themselves online instead of using the DVLA call centre. The adoption of these self-service options have helped DVLA deliver savings to the taxpayer of £17m a year— significant cost savings, not to be scoffed at and all supported by cloud.  A great example of what is possible in terms of using new technology and a new ecosystem of suppliers to improve citizen services whilst reducing costs

But cloud doesn’t just deliver reduced costs. Other significant business benefits can also be realised by adopting cloud to include quicker, easier procurement, improved quality of service and greater security.

Download the case study here for details of how cloud can support digital transformation and help you meet the budget cut challenge.

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