In the past year 63% of the British public visited local authority websites, but few actually used online services, which suggests local authorities are missing a trick or two at a time when the government is aiming to improve online access to central and local services.
So just how well are local authorities serving citizens online? This infographic reveals all.
The much-vaunted GOV.UK user research service has passed beta assessment and is now public on GOV.UK
Q&A: Enfield Council’s Geoff Waterton explains his journey when collecting arrears using an innovative solution
Geoff Waterton, Head of Collection at Enfield Council, recently participated in an Agilisys webinar to share his experience of adopting an innovative income generation and debt collection solution.
The potential to improve outcomes by putting the citizen at the heart of how digital solutions are designed is significant
Research finds UK citizens are keener than ever to use digital public services - as long as they're secure.