Correct skills, culture and mindset vital to make digital transformation a reality

In order for effective digital transformation to take place, organisations need to ensure the right mindset, digital culture, leadership and skills are in place, experts from Agilisys stated yesterday in a presentation at this week’s Civil Service Live event.

Speaking at the London leg of the popular series of events, Andrew Cleminson and Leeanna Pitt (pictured right) from the IT and business service provider presented their views on the ways in which public sector organisations can make best use of Artificial Intelligence, and other advanced computing systems, to deliver better citizen service at reduced cost.

The well-received presentation also discussed how transformative the impact of digital is on businesses, the workforce and on jobs. Discussions focused on key areas of impact, including:


  • The ‘digital workforce’ of an organisation and the digital technology being used to deliver the tasks previously delivered by people,
  • The digital skills of the human workforce within organisations, and how they can adapt and react to the pace of change,
  • And on a locality’s workforce, from a more macro point of view, in terms of employment and growth.


The digital workforce

The session kicked off by considering the digital workforce and how organisations can harness technology as a resource to improve the productivity and effectiveness of its workforce, to deliver value and improve services, will lead the digital transformation.

A number of examples of transformed ways of working were discussed, ranging from how mobile technology is being used to boost social sharing and collaboration tools, through to how digital tools are replacing user processing with end-to-end automated online self-services with no human interaction at all – and how wearable’s, smart machines, the ‘internet of things’ and smart cities are enhancing workforce effectiveness and helping predictive and proactive services to be delivered.

The speakers pointed to an initiative in Manchester where the number of burglaries has been cut by 26.6% by using technology to identify high risk areas and upping police presence in those locations.

Agilisys Civil Service Live Leeanna Pitt and Andrew Cleminson

“Building the digital literacy of an organisation across every role is vital to future proof staff and to ensure an organisation can leverage the productivity and efficiency benefits digital offers,” commented Andrew Cleminson from Agilisys (pictured above, alongside Leeanna Pitt).

“It is not just about the future of the current workforce, but of our future workforce. We must ensure our talent pipeline is ready to meet the employment demands of the future. A 2013 O2 report stated that only 20% of the technology jobs required by 2017 could be filled by the current generation of 16-25 year-olds. It has never been more important to prioritise and promote things like Code Camps, online coding courses, STEM training and digital apprenticeships – like those Arch Apprentices deliver through placing 16 year-olds in digital companies like Google, Facebook, and The Guardian, to build their IT and digital experience.”



After discussing the need for the public sector to ensure they bring in the relevant skills to enable digital transformation, and reinforcing the message that employees should see digitisation as an opportunity and not a threat, the speakers stated that digital is no longer someone else’s responsibility, “digital is everybody’s responsibility”.

The presentation ended with a summary that, if the benefits of the digital transformation are to be realised, those responsible for driving change must:

  • cultivate the right mind set to effectively adopt these technologies and create the ‘digital workforce’
  • Cultivate the right digital culture and leadership to drive and adapt to the changes within the workplace and embed ‘digital jobs’
  • And cultivate the right skills within our demographics in order that the employment market stays resilient through the drive to automation.

“The digital workforce is a spectrum of operational transformation – where organisations are enabled by digital technology to be more effective and productive, to deliver a better service to customers and citizens,” concluded Leeanna Pitt. “People wanting to find out more should visit our website:”


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