Web-based digital transformation solution rolled out by council

North Hertfordshire District Council is set to automate its processes, replace repetitive manual tasks and eliminate duplication through the use of a web-based public protection solution.

The implementation of Tascomi Public Protection will provide greater service resilience, support agile working and improve the quality and consistency of the service North Hertfordshire District Council delivers to its customers, in addition to significantly reducing administrative costs, the council says.


Improved service delivery

Andy Godman, head of housing and public protection at North Hertfordshire District Council said: “We are looking forward to working in partnership with Tascomi to deliver an innovative web-based solution that is accessible on any device with a browser from any location.

“The integrated offline capability means that officers will be able to record inspection outcomes directly into the system even when they do not have access to the internet. The customer facing portal allowing citizens and business to submit and track licence applications online is going to enable us to digitally transform our service.

“When Councils are being faced with unparalleled reductions in budget this solution will provide us with a system that offers improved consistency in service delivery and enhances our productivity to the benefit of all our customers and stakeholders.”

Related reading