Customer Service Excellence (CSE) has developed and launched a new self-assessment tool which allows users to answer a few questions and find out what areas need to be focused on in order to achieve the standard.
To use the tool users need to complete a very short registration questionnaire, after which they can download a summary of status in PDF format.
The tools is designed to be dynamic so you can log in and update the form to keep a running check of your progress. To access the tool click here.
The Government wants services for all that are efficient, effective, excellent, equitable and empowering – with the citizen always and everywhere at the heart of service provision. With this in mind Customer Service Excellence was developed to offer services a practical tool for driving customer-focused change within their organisation.
The potential to improve outcomes by putting the citizen at the heart of how digital solutions are designed is significant
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