Tech giants to support government drive for fair cloud storage contracts

Amazon, Apple and Microsoft have committed to providing cloud storage users with fairer contracts, following action by the Competition and Markets Authority (CMA).

The three companies are the latest cloud storage providers to improve their terms and conditions following the CMA’s review of compliance with consumer law in the sector. Last year, the CMA secured separate commitments from JustCloud, Livedrive and Dixons Carphone, and BT, Dropbox, Google and Mozy to make changes to their contract terms.

Andrea Coscelli, CMA acting chief executive, said: “We are pleased that Amazon, Apple and Microsoft have joined seven previous companies in working with the CMA and agreeing commitments to improve their terms and conditions and, as a result, cloud storage users will benefit from fairer terms which will help them make the right choices when using cloud storage services.”

A summary of the separate changes to terms and conditions agreed with each company can be found on the case page.

The CMA has worked with the industry to improve compliance with consumer law. The latest agreed changes bring to an end the CMA’s consumer law compliance review into the cloud storage sector. The CMA remains interested in unfair terms and conditions, particularly in the digital economy. Companies in the cloud storage, and other technology-driven sectors, are urged to keep their terms and conditions under review and to continually improve the fairness and clarity of their consumer contract terms.

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