GOV.UK Verify local toolkit released

A new GOV.UK Verify local toolkit has been launched as the ID assurance programme pilot moves from discovery to alpha stage.

The first two #VerifyLocal pilots – concessionary travel passes and residential parking permits – are moving through discovery, alpha and beta phases.

At the end of each phase findings are being collated across Verify’s local authority partners, which are subsequently being turned into tools that can be understood and used by any local authority.

This approach allows the local public sector to track what’s happening and how the programme is transforming local services using Verify. It also allows the local public sector to provide feedback on work early and often.



The Verify team says it has drawn on the expertise of over 15 councils to create a new package of discovery tools that can be used to build effective digital services. Other local councils looking to redesign their services can also use them.

The new discovery tools fall into four categories and include:

1. User research

  • user research toolkit for councils
  • A collection of user research findings for the two local services transforming using Verify – these are available from the toolkit

2. Service design

  • Templates that councils can use to map out the user journeys, business processes and technical components of their existing services
  • The first iteration local service patterns (patterns outline the agreed best practice for delivering each step in the service and these first versions represent many rounds of feedback by many councils)
  • Common, downloadable prototypes for both services

3. Technical guidance

To help councils better understand how their concessionary travel passes and residential parking permits services could connect with Verify, technical patterns have been produced.

4. Benefits of Verify

To help local authorities understand how Verify can enable digital service transformation, a draft document that outlines the benefits of adopting Verify has been produced.

In the alpha phase, the common prototypes for both services will be tested by users. Councils will also be building their ‘test environment’ or ‘development environment’.

Once prototypes have met the service standard and council tech teams have shown that they can configure their service effectively and securely, the programme will move into the private beta phase.

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