The Government Digital Service (GDS) has released a document that claims local authorities could save up to £500m annually by using Government as a Platform (GaaP) services such as GOV.UK Verify and GOV.UK Notify.
The document says the platform could help councils make services “more convenient, faster and responsive”, have services available 24/7, as well as protecting privacy and ensuring trust.
The GDS states in the document: “We estimate that transforming local services using common platform components, as well as based on common standards, could save the sector between £300m to £500m annually.
“If a local authority providing a large number of services that need GOV.UK Verify adopted the above approach, we estimate it could achieve savings of £50m to £80m over 10 years on IT spend alone.”
This includes annual savings of £51.6m for single person tax discounts, £12m for blue badges and £13.2m from digital adult social care means testing assessments.
The document goes on to add that using common components and standards that fit the whole sector enables end-to-end digital transformation and lead to greater digital uptake and user satisfaction with reduced number of user contact, enquiries and complaints. This allows staff to focus on developing and offering unique, value-adding services to residents.
The document is published as two pilots move into the next phase of testing.
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