Harrogate Borough Council’s website has been named as the best in the UK in the latest quarterly Sitemorse Index.
The council’s website was completely redesigned last year with the assistance of software developers, Jadu, to provide visitors with a better online experience by being more user-friendly, easier to navigate, and allowing customers to complete more tasks online.
Since its launch in June 2016, the website has risen 384 places in Sitemorse’s Local Government Index, which evaluates functionality and accessibility and rates how websites are performing, based on experience, optimisation and compliance.
The website, which can be found at www.harrogate.gov.uk, features ‘top tasks’ buttons and easy to use icons for popular pages to help customers find the information they require more easily. Over 1,000 webpages were written to ensure they were more customer friendly.
Councillor Richard Cooper, Leader of Harrogate Borough Council, said: “Our aim is always to help more people get the support and information they need as quickly as possible. Our old website did not do that. The council has launched a new site which has taken us from internet-zero to web-hero in under a year. More people now use the site to do more things at less cost to the taxpayer.
“Before building the website, we spent a great deal of time engaging with the public to understand what they wanted from a council website. We have listened to their thoughts and incorporated them into the design. That is why with our new website if you want a council service quickly, it takes just a couple of clicks.
“We have created a website which meets the needs of our customers; however, there is more we can do and we will continue to develop the site to provide customers with access to even more services and conduct more business online.”
The full report, which includes most improved and biggest fallers, can be accessed here.
Digital literacy of senior managers has widely improved, survey adds
Minimum broadband speed obligation part of the new bill
Wiltshire Council’s plan to design services and systems around customers championed in new briefing
AI provides the opportunity to automate roles but humanise jobs, according to digital transformation specialist