Home Office sets out plans to integrate back office systems

The Home Office has revealed plans to replace the department’s Enterprise Resource Planning (ERP) system and Business Intelligence tool, and its separate payroll solution, with a new integrated system.

It’s hoped the new system, which will be known as Metis, will be composed of a suite of applications which include ERP, customer relationship management (CRM) and human capital management (HCM).

In a tender notice the Home Office said that all staff and functional areas are therefore in scope for change. This will include:

  • Home Office HR and finance specialists
  • end users (approx 29,000) including maritime, operational and overseas staff as well as those in the UK
  • Business Processing Outsource (BPO) service provider based in Newport

It was added that transferring to a cloud-based Software as a Service (SaaS) model will involve moving to modern best practice processes with significant associated business change. Cloud-based SaaS solutions cannot be customised as the previous generation of applications could; key to achieving benefits will be effective adoption of the new processes.

The Home Office says it is strategically committed to cross-government alignment of back office services to the point where it will be a pathfinder for government in cloud-based services. Configuration of the new system will be required to support shared civil service outcomes; the implementation is part of, and has dependencies with, the overall government roadmap for shared services.

A GCloud procurement exercise will be commenced shortly on three inter-related lots:

  • Lot 1: Systems integrator – Acting as a prime supplier, the systems integrator will have overarching responsibility for the success of the programme.
  • Lot 2: Functional configuration – Technical supplier responsible for functional configuration.
  • Lot 3: Integration – Technical supplier responsible for integration.

A further service management lot is envisaged, however no procurement actions are planned on that lot in the near to medium term.

The £2m contract will commence in June 25 this year and come to a close at the end of 2018.

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