The Home Office has revealed plans to replace the department’s Enterprise Resource Planning (ERP) system and Business Intelligence tool, and its separate payroll solution, with a new integrated system.
It’s hoped the new system, which will be known as Metis, will be composed of a suite of applications which include ERP, customer relationship management (CRM) and human capital management (HCM).
In a tender notice the Home Office said that all staff and functional areas are therefore in scope for change. This will include:
- Home Office HR and finance specialists
- end users (approx 29,000) including maritime, operational and overseas staff as well as those in the UK
- Business Processing Outsource (BPO) service provider based in Newport
It was added that transferring to a cloud-based Software as a Service (SaaS) model will involve moving to modern best practice processes with significant associated business change. Cloud-based SaaS solutions cannot be customised as the previous generation of applications could; key to achieving benefits will be effective adoption of the new processes.
The Home Office says it is strategically committed to cross-government alignment of back office services to the point where it will be a pathfinder for government in cloud-based services. Configuration of the new system will be required to support shared civil service outcomes; the implementation is part of, and has dependencies with, the overall government roadmap for shared services.
A GCloud procurement exercise will be commenced shortly on three inter-related lots:
- Lot 1: Systems integrator – Acting as a prime supplier, the systems integrator will have overarching responsibility for the success of the programme.
- Lot 2: Functional configuration – Technical supplier responsible for functional configuration.
- Lot 3: Integration – Technical supplier responsible for integration.
A further service management lot is envisaged, however no procurement actions are planned on that lot in the near to medium term.
The £2m contract will commence in June 25 this year and come to a close at the end of 2018.
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