Digital knowledge of frontline staff holding back technological change

A new report says that the digital knowledge of frontline staff is holding back the delivery of technology change in local authorities.

Not-for-profit IT supplier Eduserv has teamed up with the Public Sector People Managers’ Association (PPMA) to produce the report – Skills for digital change – which:

  • Examines the skills gap in local government that needs to be addressed for – IT/Digital specialists, the broader workforce, senior management, politicians and the public.
  • Identifies and explores major themes to consider when moving to a more digital business model: planning, leadership, recruitment and performance, training and learning development, collaboration with staff and customers
  • Provides case-studies, examples and tips to support organisational wide development of digital skills.
  • Has been jointly commissioned and produced by HR and IT professionals.
  • Has been produced with over 130 local government contributors – including CEOs, councillors and directors of HR/OD, IT, Customer Service and Transformation.

The survey found that 40% of digital leaders rate the knowledge of staff as inadequate although, on a more positive note, it was found that the digital literacy of senior managers has widely improved.

“This research shows that although councils are taking significant steps to improve digital skills across their organisations, those responsible for delivering services on the front line are getting left behind on the digital journey in terms of understanding and adoption,” said Jos Creese, principal analyst for the Eduserv Briefing Programme and author of the report.

“Digital is about people more than technology so it is vital that councils put their HR teams at the heart of planning, working with IT and digital teams to ensure the right skills and knowledge are in place to ensure digital change projects succeed.”

The full report can be found here.

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